FAQ

Frequently Asked Questions (FAQ)

1. Do you ship outside of Estonia?

No, we currently ship only within Estonia.

2. How much does shipping cost?

Standard shipping within Estonia is €9.00.
Shipping is free for orders over €250.

3. How long does delivery take?

Delivery within Estonia typically takes 3–7 working days.

4. Can I track my order?

Yes, once your order is shipped, a tracking number will be sent via email or SMS.

5. What is your return policy?

You can return products within 14 days of receiving your order.
Items must be unused and in original packaging.
Return shipping is paid by the customer, unless the item was incorrect or damaged.
To request a return, please contact us via the Contact page.

6. How do I request a return or contact support?

Please go to our Contact Us page and use the form to get in touch with us.

7. What payment methods do you accept?

We accept all major debit and credit cards via our secure online checkout system.

8. I made a mistake in my order. Can I change it?

If your order hasn’t shipped yet, we’ll do our best to help.
Please contact us immediately via the Contact Us page.

9. Do you offer any discounts or special deals?

Yes! Follow us on social media and check our homepage for seasonal offers and limited-time promotions.